Privacy Policy

Facing the development of the new communication tools, it is necessary to give a particular attention to the protection of the privacy. This is why we promise to respect the privacy of the personal data we collect.

Personal Data collected

We collect the following data:

  • Last name
  • First name
  • Postal address
  • Postal code
  • E-mail address
  • Phone number
  • Gender
  • Age / birthdate
  • Medical data
  • Schooling / training
  • Profession

This personal data is collected through forms and the interactivity established between you and our website. We also use, as indicated in the following section, cookies to gather information related to you.

Forms and interactivity

Your personal data is collected through forms:

  • Website inscription form
  • Order form
  • Opinion survey
  • Contests

We also use the data collected for the following goals: 

  • Order tracking
  • Information / promotional offers
  • Statistics
  • Contact
  • Website administration (presentation, organization)

Your personal data is also collected through the interactivity that may be established between you and our website, in the following way:

  • Statistics
  • Contact
  • Website administration
  • (presentation, organization)

We use the data collected for the following goals: 

  • Forum or chats
  • Comments
  • Information or promotional offers

Cookies

We collect some piece of information through log files and cookies. We mostly collect the following:

  • IP address
  • Exploitation system
  • Pages visited and requests
  • Hour and day of log in

 Using those files allows us to:

  • Improve our service and personalized welcome
  • Personalized profile of consumption
  • Order tracking
  • Statistics

Opposition and withdrawal right

We engage ourselves to provide you with a right of opposition and withdrawal regarding your personal information.

The opposition right means that the user is able to refuse that their personal data is used to certain goals aforementionned.

 The withdrawal right means that the user is able to ask for their personal data to be deleted from, for example, a newsletter.

In order to exerce those rights, you can reach us at:
Mail : 11b rue Thiers, 77124 Villenoy
E-mail: contact@heartentales.com
Website section: https://www.heartentales.com/en/contact

Access right

We engage ourselves to recognize the right of access and rectification to users wishing to view, modify or delete the information related to them.

They can exerce this right by:
Mail : 11b rue Thiers, 77124 Villenoy
E-mail: contact@heartentales.com
Website section: https://www.heartentales.com/en/contact

Safety

The personal data we collect are held in a secured environment. The people working for us have to respect the confidentiality of your information.

To ensure the safety of your personal data, we are using the following measures:

  • SSL Protocole (Secure Sockets Layer)
  • SET Protocole (Secure Electronic Transaction)
  • Access administration – authorized person
  • Access administration – related person
  • Network monitoring software
  • Computer backup
  • Digital certificate development
  • Username / Password
  • Firewalls

We promise to maintain a high level of confidentiality by using the latest technology allowing to ensure the privacy of your transactions. However, as no mecanism offers a maximal security, some risk is always present when using the Internet to share personal data.

Children (-18)

Our website includes sections aimed for children. The collect of their personal data is made with the consent of their parents or legal representant. We ask for this consent through:

  • Inscription form
  • Order form

Label

Our engagements regarding the proctection of your personal data meet the requirements of the following program: