We inform you that all of our events will be accessible for people with reduced mobility. We invite you to get in touch with us at email@example.com as soon as you buy your entry ticket (pass) in order for our team to make all the necessary preparations to welcome you in the best conditions. A proof document will be asked (medical certificate or invalidity card).
We would like to bring to your attention the fact that HEARTEN TALES is exclusively selling its products and services on its official website, www.heartentales.com.
No other entity is allowed to sell these products and services. In case you find the products and/or services sold on another website, please know it would be a scam, and would not give you access to the event and/or the activities.
We inform you that our online shop is optimized to accept payments by wire transfer, credit card (Stripe) or PayPaL. We bring your attention to the fact that payment fees will be at your charge, and non refundable. They will be automatically added when you select the payment method you wish to use. It will also be possible for you to pay some products in installments. We invite you to reach out to us at firstname.lastname@example.org if you wish to use this possibility. During the event, we will be able to accept payments in cash and credit card.
Several documents will be asked during the events. To begin with, you will be asked to show a valid ID as well as the tickets (pass and extras) that were previously sent by e-mail when confirming your payment.
Furthermore, you will be asked to have a signed and valid parental authorization if you are under 18.
In case of a complete cancellation of an event, our team vows to refund you fully within 14 business days.
If the event is postponed, an e-mail will be sent in order to ask you to choose between postponing your tickets to the new announced dates or be fully refunded. This refund will also be done within 14 business days.
Finally, in case of a guest cancellation (in case ou event welcomes more than one guest), the same choice would be given to you : the replacement of this guest's activities for another guest, or the refund of all activities with the cancelled guest.
For more details, we strongly invite you to heck our terms and conditions.
We inform you that a specific page will be available on our website as soon as the event is announced. On this page, you will find the dates, location, prices, guests as well as other practical information.
These details will also be shared on our social media.
As soon as you buy your entry ticket, a seat number will be associated to you. It will be given to you during the registration process.
In addition to this, it will be possible to have front row seats by ordering them in our shop. Be sure to buy them early, however, as these tickets will be very limited.
Finally, in case you would like to sit next to someone specific, we invite you to get in touch with us through the contact form.
All of our events will be held in the language from the country they take place in. A translator will always be there during the Q&A stage talks and activities (extras) in order to help you discuss with our guests.
Of course, in order to make things easy for all our attendees, announcements as well as rules will always be shared in two languages : French and English.
It will be possible to give gifts to the guests during the autograph sessions. We would like to remind you, however, that they are traveling by air plane. Thus, we ask you to be careful when picking gifts.
Furthermore, for safety reasons, we ask that you do not bring food to the guests.
A raffle will be held in order to choose the person in charge of the fanbook. To sign up for this raffle, you will have to be in posession of a pass as well as an autograph from the guest related to the fanbook. This will be given to the guest during the autograph sessions.